Privacy Policy

1. Introduction

Teesside Joinery ("we", "us", "our") operates as a referral service connecting homeowners and property owners with joinery specialists. This website is owned and operated by Teesside Trade Services. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

2. Information We Collect

When you submit an enquiry through our website, we may collect the following information:

• Your name and contact details (email address, phone number)
• Property address or location
• Details about your joinery requirements
• Any additional information you choose to provide
• Technical information including IP address, browser type, and device information

3. How We Use Your Information

We use your personal information for the following purposes:

• To match you with suitable joinery specialists in your area
• To share your enquiry details with relevant professionals in our network
• To communicate with you about your enquiry and provide customer support
• To improve our website and services
• To comply with legal obligations

4. Sharing Your Information

When you submit an enquiry, we share your contact details and project information with independent joinery specialists in our network who may be able to help with your requirements. These specialists are independent businesses and are not employed by us.

We do not sell your personal information to third parties for marketing purposes. We may share information with service providers who help us operate our website and business, subject to confidentiality obligations.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Enquiry information is typically retained for up to 12 months.

6. Your Rights

Under data protection law, you have the following rights:

• The right to access your personal information
• The right to rectification of inaccurate information
• The right to erasure of your information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact Teesside Trade Services at the address provided in the footer of this website.

7. Cookies

Our website uses cookies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact: